Visiting Us

All visitors to our facility must register with security. Photo identification is required and visitor badges are issued by security upon arrival at the facility.

Patient, Family and Visitor Code of Conduct

At Shriners Children's New England, our core values of excellence, innovation, commitment, integrity, teamwork, stewardship and respect guide everything we do. We are committed to providing a safe, welcoming and supportive environment for children, families, visitors and team members.

We ask everyone in our facility to treat one another with kindness, courtesy and respect. To help create a positive experience for all, we ask that visitors refrain from:

• Using language or behavior that is disrespectful, threatening, intimidating or discriminatory toward others.
• Yelling, using profanity or engaging in verbal or physical aggression.
• Using sexual, explicit or inappropriate language or gestures.
• Intentionally disrupting a patient's care, treatment or overall experience.
• Taking photos, videos or recordings without permission from staff.
• Bringing weapons or firearms onto clinic property.
• Using or possessing illegal drugs, marijuana, alcohol or other controlled substances not authorized for medical use.
• Smoking, vaping or using tobacco products on clinic property.

Behavior that poses a safety concern may result in appropriate action, including:

• Involvement of clinic security or law enforcement when necessary.
• Restricted access to certain areas or a request to leave the facility.

If you experience or witness behavior that does not align with these expectations, please notify a staff member immediately.