Telehealth Appointments

Shriners Children's Care Everywhere connects patients and providers virtually for safe, easy and convenient care.

The primary mission of Shriners Children’s is to help children who need specialized medical care – wherever they may live. With today’s communication capabilities, including telehealth, it is much easier to provide care closer to home.

Telehealth makes it possible for aspects of patient care to be handled via real-time video conferencing. Using special cameras with live video and audio, telehealth connects your child to our Shriners Children’s medical team, bringing excellent pediatric medical care closer to you.

The telehealth services we provide allow patients, regardless of their location, to receive world-class care from the pediatric care teams at Shriners Children's – making it easier and more convenient for families.

What is Telehealth?

Telehealth visits, also called telemedicine or video visits, are online appointments where you connect with your child’s medical team, face-to face, without leaving your home. Telehealth appointments meet many needs of a patient, although in some cases an in-person visit may be required. Please speak to your care provider for more information.

How Can I Connect?

Telehealth visits use the internet to connect. Most people use cellular data or WiFi, but some families may get a better connection using an ethernet cable plugged into their computer. Connect with:

Computer/laptop with camera
Smartphone
Tablet

How can I Get Started?

Discuss virtual visits with your healthcare provider to see if they are an option for your child.

It's fast, easy and convenient. Instructions are sent to you by email or text. When it’s time for your appointment, click the link provided to be connected with your doctor.

Follow the quick tips below to make sure you have a successful telehealth appointment.

Shriners Children's Telehealth: Patient Education

Introducing Shriners Children’s Care Everywhere. Telehealth visits are an easy and convenient way for you and your child to see your Shriners Children’s healthcare team. Instructions will be sent by email to get you set up for your video visit. We look forward to caring for your child during our video visit.

View Transcript

Speaker 1:

Introducing Shriners Children's Care Everywhere. Telehealth appointments are an easy and convenient way to see your child's provider without coming into the hospital or clinic. You will get the same quality of care you receive when you are here in person. Telehealth visits use the internet to connect you with your Shriners Children's Care provider. You can use your phone, tablet, or computer. Instructions will be sent by email to get you set up for your video visit. Any paperwork that is required can be done online.

The telehealth visit is just as important as an in person visit with your provider. Be sure to block out the necessary time in your day, just like you would if you were coming in person. Don't forget your child must be present for the visit too. Video visits do not completely replace the need for you and your child to see healthcare providers. Sometimes you'll still need to come in person. For appropriate times telehealth is an easy and convenient way for you and your child to see your Shriners Children's healthcare team. At your next Shriners Children's appointment discuss video visits with your doctor to see if there are times you can skip the trip. Virtual care can make connecting with your provider more convenient while achieving the same outcome as in person. For more information, please contact telehealth@shrinenet.org.

Before Your Appointment

Email

Please make sure that we have your current email address on file. You will receive an email to confirm your appointment, as well as an appointment reminder 24 hours before your child’s appointment.

vCare Net

Email about your telehealth appointment will come from vCare Net, not Shriners Children’s.

Setting Up Your Account

The vCare email will give you instructions to set up your account. Please read it carefully. Then follow the directions to log in and customize your username and password. (You must change the password after logging in the first time.) You will use this information for all upcoming telehealth appointments.

Documents/Paperwork

Before your appointment, you may receive one or more documents to fill out and sign online. You’ll get text reminders daily until all paperwork has been submitted.

Appointment Day

You’ll receive an email from vCare with a link for the telehealth visit 30 minutes before your appointment. Please log in as soon as you receive the link.

You will be prompted to complete a technology check to confirm your camera, microphone and speakers are working. Click to enter the virtual waiting room. Within a few minutes, our staff will join you and bring you into your virtual clinic appointment. If there is a problem with any technology, our staff will be able to assist you in connecting.

Internet Browser

For best performance, we recommend using Chrome for Android and Windows devices and Safari for iOS devices.

Quick Telehealth Tips

Questions about how to connect? Just ask your provider.
Find a quiet, private space for your visit.
Everyone in the room should be on video (or at least introduced) when the visit starts.
Your child must be present for the visit.
Have your child wear clothing that will allow the provider to see movement.
Don't use public WiFi connections.
Have a pen and paper handy to take notes.
Place your camera at eye level, and center your face on-screen.
Adjust your lighting! Make sure any windows are behind your device, not behind you.
Don’t eat or drink anything during your visit.
Use books to raise your device, or a stand to keep mobile devices steady.

Is My Personal Information Safe?

Yes! Your personal healthcare information is always safe and secure when you have a telehealth visit with Shriners Children’s. If you’re concerned about privacy or have any questions, ask your provider what steps we take to safeguard your important medical information.

I Speak a Different Language. Can I Still Get Care?

Yes! We have an interpreting service available. Just be sure to mention this when you make your virtual visit appointment.

It's great to know that we can sit at home and still get quality care without driving over an hour for a 10 minute visit.

Anthony W. | Parent

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