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Pediatric Specialty Care in New England

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Gifts of all kinds help Shriners Children’s New England provide the Most Amazing Care Anywhere

About Shriners Children's New England Situated at the crossroads of New England, our experienced care team brings hope and healing. We're driven to make lives richer, easier and less complex for children and families in Massachusetts and beyond.

Specialty Care Provided at New England

We Understand the Unique Medical Needs of Children

We provide vital, pioneering treatment from birth to age 18. Here, children have the opportunity to be evaluated and treated by doctors recognized as the best by their peers.

Jason's Clubfoot Journey

Meet Jason, a patient from upstate New York who was born with bilateral complex clubfoot. Since December of 2010, Jason and his family have traveled more than 13,500 miles over the course of 60+ trips to the hospital. When asked if all the travel was worth it, Jason’s mother answered, “Every mile.”
View Transcript

When Jason was first born, we did not know that he was going to be born with his bilateral complex clubfoot. That was a surprise to us. It was not something that was found on the anatomy scans with ultrasound while I was pregnant. We weren't really prepared for what was going to happen. We didn't know. This was all new to us.

I had heard through other parents and other providers that Shriners was a great option, but to hear it from my local doctor saying, "It's time. Let's bring Jason to the best pediatric ortho that we can find," I remember being so nervous. "What is going to happen? How is this going to be? What is this hospital like?" And we got here and it was just, it was like the sunshine through the clouds moment and everyone was so friendly, and this was a hospital that truly catered to children.

I like Shriners Hospital because everyone is very nice.

Sarah Durgin MHS PA-C:
The treatment for clubfeet has evolved over time. In the past used to be casting followed by fairly big surgeries. But now we've adopted the Ponseti technique, which is a method of serial casting where casts are changed on a weekly basis to slowly change the position of a clubfoot over time. And the hope is that we can minimize the need for surgical interventions.

Sarah Durgin MHS PA-C:
So there are some clubfeet that are more complex or a little more difficult to deal with than your typical clubfeet. We call them "complex clubfeet" and in those cases, we still try with the Ponseti technique and do our best with casting to try and minimize the amount of surgery. But in some cases, the feet are just too stiff and rigid and require further surgery, just like Jason's did.

As a mom, as any parent, I think would feel it's very stressful to know that your child has to have some type of surgery. Being able to be here at Shriners, there was such a relief knowing that the care he was receiving was from specialists who understood pediatrics, who understood the dynamics of a family, who understood the stress of a parent.

I like Dr. Sarah because she's nice like everyone else.

Sarah Durgin MHS PA-C:
So Jason is doing very well now. He is now nine years old. His feet are flat on the floor. We can never make them normal, but we've got feet that are flat to the floor. He's running, playing and doing everything a nine year old kids should do. And we'll just continue to help him along the way as long as we can.

I've never been alone. I've always had a care team. I've always had somebody telling us how it will be all right and reminding us that we can still live. We'll be okay. We'll still live our lives as parents and as families and as kids.

That love and that care just speaks volumes to me as a parent, knowing that the staff are willing to go far beyond out of their reach and out of their way to make sure that the youngest patients and the most vulnerable patients will feel that love.

What to Expect When You Come for Surgery

In this video, we will show you the areas of the hospital that you will see on your day of surgery.
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Annie: Hi, my name is Annie.

Kate: And my name is Kate. And we are child life specialists here at Shriners Hospital in Springfield. In this video, we will show you the areas of the hospital that you will see on your day of surgery.

Annie: Our hope is that you and your family will become familiar and comfortable with the hospital environment.

Once you enter the hospital, you and your family will meet a medical professional who will ask you a few questions about how you are feeling and where you have traveled recently. Then they will measure you and your family's temperature.

Kate: After your screening is complete, you will meet our security guard. The security guard checks your parent or guardian's picture ID like a license, and then takes their picture.

Annie: Then the security guard will give you and your parents an identification sticker.

Kate: After a child life specialist has brought you up to the patient waiting room on the second floor, you will change into your hospital pajamas. There is a bathroom if you need it. And there are curtains for privacy. A nurse will then measure your blood pressure, as well as your height and weight. They may ask you a few questions to make sure you are feeling well. After your nurses complete their assessments it will be time to roll to the pre-op room.

Your anesthesiologist, or sleepy medicine doctor, will decide how you will fall asleep and your child life specialist will prepare you for the way you will get your special sleep medicine. The child life specialist spends time with you planning and practicing the best ways for you to fall asleep. We call this your coping plan. We may offer a choice of games and activities for you and your family to do while you wait. Our favorite part is we get to know you and your family in order to best support and encourage you.

Annie: Your team of nurses and doctors will come by and introduce themselves. They will ask you some questions to ensure you are feeling well and ready for your surgery. For teens, nurses may place an IV in this room. For younger kids, your child life specialist will help sent an induction mask. Your doctors and nurses will get changed into special gowns that are either blue or yellow. The operating room is where you will get your sleepy medicine and have your surgery. There is a small bed in the center of the room where you may lay down to fall asleep. Your doctors and nurses will be there to keep you safe.

Kate: While you are having surgery, your family will be in a room close by. They will have access to the cafeteria if they're feeling hungry. A child life specialist may check in with your family to see how they're doing. And if there's anything that they need. Once your surgery is over, the doctor who performed your surgery will let your family know how it went. When you wake up from surgery, you'll be in a different room. This is known as the PACU, or wake up room.

When the nurses see you waking up, they will get your family. You will wake up slowly from your sleepy medicine. Some kids feel a little yucky, but that's normal. And soon you will feel better. If you are feeling any pain in this room, it's really important to tell your family or nurse, because they can give you medicine through your IV to help you feel better.

Annie: Once your medical team decides that you're ready to go home, your nurses will come by the room to give your family discharge papers. These will explain the best care following surgery. This will include a phone number to call if there are any questions.

Kate: We hope that this tour makes you feel more comfortable and prepared for your day of surgery. Thank you for choosing Shriners Hospital. See you soon.

Annie: See you soon.

Patient Transportation

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Ed Geoffrion:

Hello I'm Ed Geoffrion chairman of the Springfield Shriners Hospital board of governors i want to thank you for volunteering your time to support the shriners hospital for children in mission by making it possible for our patients to continue to receive the life-changing care they need despite the coven-19 pandemic maintaining the health and safety of our staff patients family and you is our top priority this video is intended to provide you with some education on the process and standards that the hospital has put in place and must be adhered to in order to keep everyone safe a quick overview about covert 19. kelvin 19 is a virus that is spread through contact with the respiratory droplets of an infected person often released when coughing sneezing or talking it may also be transmitted if you touch a surface or object that has a virus on it and then touch your mouth nose or eyes everyone is at risk of getting coca-19 the best way to protect yourself is to avoid being exposed you can do that by avoiding close contact whenever possible maintain at least six feet of distance between you and others wearing a mask that covers your nose and mouth when in public settings wash your hands often and disinfect frequently touched surfaces in accordance with the massachusetts department of public health springfield shriners hospital has adopted workplace safety standards that all members of the care team including transport drivers are required to comply with to reduce the spread of coven 19. the first standard is universal screening before scheduled patient transportation shriners hospital would screen the patient and the adult accompanying them for covert 19 symptoms drivers must self-screen by taking their temperature and answering the designated screen questions provided in your shrine center's patient transportation kit of course if you're not feeling well please do not transport patients the best place for you is home resting and not interacting with others the second safety standard is universal masking all drivers patients and other passengers are required to wear a mask at all times during the transportation process unless under the age of two or a medical condition prevents them from wearing a mask safely the third safety standard is frequent hand washing all drivers patients and passengers are expected to wash their hands frequently during the transportation process this is especially important after touching shared surfaces blowing your nose coughing or sneezing always avoid touching your eyes nose and mouth with unwashed hands soap and water or hand sanitizer that contains at least 60 alcohol like that found in the patient transportation kit does the trick the fourth safety standard is social distancing whenever possible stay at least six feet or about two arms length apart from people when in indoor and outdoor public spaces the last safety standard is frequent cleaning drivers are expected to clean and disinfect all high touch surfaces in the transport vehicle before and after every patient transport with special attention paid to things like door handles seat belt buckles dashboard dials and switches steering wheel and seats you'll find all supplies you need in your patient transportation kit and finally we strongly recommend all drivers receive an annual flu shot to help safeguard themselves and others from illness please refer to the springfield shriners hospital patient transportation protocol document for additional information and feel free to reach out to the great patient transportation team here in springfield with any questions committing to perform these extra steps will help ensure we all stay safe thank you

Jason's Clubfoot Journey
What to Expect When You Come for Surgery
Patient Transportation

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