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Amenities & Services for Parents and Visitors

Families Come First at Shriners Children’s New England

Along with exceptional care for your child, we'll take good care of you, too. Be sure to take advantage of our amenities and services.

Interpretation Services

Our caring interpreters allow you to understand all aspects of your child’s care and help your child to feel more comfortable when they know what to expect. Learn more about our interpreter services.

Overnight Accommodations

You can reassure and comfort your child by remaining close. A number of local overnight options are listed below. If you need more information, please contact our resource navigator at 413-735-1358.

Contact each location directly with questions related to pricing.

Lodging for families of patients receiving medical care, with a referral from Shriners Children's New England

Ronald McDonald House of Springfield
34 Chapin Terrace
Springfield, MA

Hotels offering a discount with a referral from Shriners Children's New England

Clarion Hotel
1080 Riverdale St.
West Springfield, MA

Hotels offering a "Shriners Rate" discount

Ask about the discount on the available room rate on the date of your stay.

La Quinta Inn & Suite
100 Congress St.
Springfield, MA

Includes complimentary continental breakfast

Residence Inn by Marriott
500 Memorial Dr.
Chicopee, MA

Includes complimentary continental breakfast

Learn more about overnight and extended stay accommodations within the Shriners Children's healthcare system.

Internet Access

You can access the internet through the Patient and Family Access Network (PFA). Just ask a staff member how to log in in from your phone or personal computer.

24-Hour Security

Our security team provides on-site service 24 hours a day. The security staff will escort you to your vehicle upon request. If you have safety concerns or would like a security escort, please call the security guard at 413-735-1294, or visit the main desk in the lobby.

Free Parking

Free visitor parking is available 24 hours per day in the Shriners Children's New England visitor lot on your right after you turn into the driveway.

We’re always here for our patients, regardless of a family's ability to pay or insurance status.