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Corporate Compliance

Integrity and compliance are core principles at Shriners Children's.

How we conduct ourselves day to day – with each other, our patients and our community – is the foundation of our reputation as an ethical organization. That's why we do everything we can to protect our reputation by making sure our actions and policies are not only legal, consistent with our policies and regulations, but also according to the highest levels of ethics and integrity.

The Corporate Compliance Committee of our Board of Directors and Board of Trustees oversees our Corporate Compliance Department. Each of our Boards is committed to our core values of:

Excellence

Strive to effectively and efficiently provide services. Continuously seek improvement opportunities.

Innovation

Continuously seek to improve the services we provide and be a leader in specialty pediatric health care.

Commitment

Actively promote the Shriners Children's vision, mission and strategic plan.

Integrity

Assume responsibility for doing the right and just thing in all situations. Is honest, conscientious and accountable in all aspects of work.

Teamwork

Recognize the worth of each co-worker as a valuable member of the team. Place the good of the team ahead of personal objectives and work together to achieve the vision of Shriners Children's.

Stewardship

Responsibly manage and apply our resources to maximize the benefit to our patients, their families, employees, fraternity members and donors.

Respect

Value all individuals. Adhere to all governing rules and regulations, and embrace the culture and traditions of Shriners Children's. Demonstrate respect for self and others. 

Shriners Hospitals for Children fosters an environment of open, honest communication, and encourages all employees, volunteers and patients to raise their questions or concerns and to report suspected violations of law, policy or regulations without fear of retaliation.

Our Compliance Hotline is available 24 hours a day, 7 days a week with representatives who can consult with you. We encourage you to contact us because no one has better insight into what is happening within our organization.

 

Additional Resources

For more information regarding our corporate compliance policy, please visit the links below.

Concerns, Compliments or Suggestions

Do you have feedback about your child’s care or your safety while at Shriners Children's? View our Concerns, Compliments and Suggestions documents and contact information:

Canada

Satisfied With Our Services

The quality of services at our institution and the enforcement of user rights are important to us. Shriners Hospitals for Children — Canada relies on a skilled and dedicated team that has your satisfaction and best experience at heart.

You are satisfied with the care and services you received. Let us know. We are always happy to get your feedback. Our employees appreciate your comments. To send us your comments, thanks, suggestions or congratulations, contact us at the following email address: satisfaction@shrinenet.org

Unsatisfied With Our Services

We pride ourselves on providing quality, safe and efficient care to our patients and families, which is why your concerns are important to us. It may happen that you are not satisfied with the services you received or that you should have received.

Expressing your dissatisfaction is a good thing, as you can help us improve the quality of our services. We encourage you to let us know about anything that might help us improve.

By the implementation of the Act to strengthen the complaint examination system of the health and social services network, in particular for users who receive services from private institutions (Free translation, the French language version of the Act remains true*), the Office of the Service Quality and Complaint Commissioner of a public health and social services establishment is mandated to examine complaints from users of designated private establishments on its territory.

* Loi visant à renforcer le régime d’examen des plaintes du réseau de la santé et des services sociaux notamment pour les usagers qui reçoivent des services des établissements privés

As of June 1, 2021, if you wish to receive assistance to file a complaint or to receive service in regard to health services and social services, file a complaint or report a situation of abuse:

Contact the Office of the Service Quality and Complaints Commissioner of the CIUSSS West Central Montreal by visiting: ciussswestcentral.ca/complaints

Office of the Service Quality and Complaints Commissioner
CIUSSS West Central Montreal
3755, Côte-Sainte-Catherine Road Montreal (Quebec) H3T1E2

Phone: 514-340-8222, ext. 24222
Email: ombudsman.ccomtl@ssss.gouv.qc.ca
Website: ciussswestcentral.ca/complaints

We Understand the Unique Medical Needs of Children

We provide vital, pioneering treatment from birth to age 18. Here, children have the opportunity to be evaluated and treated by doctors recognized as the best by their peers.

Next Steps

Request an Appointment

Families and caregivers seeking treatment should start by contacting us to schedule an appointment.

Refer a Patient

Physicians and healthcare providers can request appointments, start transfers or contact us with questions.

Contact Us

Have a question or request? Want to request an appointment? We're here for you.