Registering for the Patient Portal
Once your child is registered for care at Shriners Children's, you will receive an email with login instructions to access your child's patient portal. The portal can be accessed online through your browser via the link below or through the complimentary HealtheLife app which can be downloaded from the Apple App Store or Google Play Store.
If you have not received your username and password for the Shriners Patient Portal, please contact your child's care manager at the location responsible for your child's care. They will be able to provide you with the login information.
Access your Child's Health Records and Care Plan Securely
We know how important it is to have access to your child's medical information at all times. That's why our patient portal is designed to make it safe, easy and convenient for you to obtain medical records, manage appointments and stay updated on your child's care plan.
Questions Related to Health Record Information in the Patient Portal
If you have questions about the medical information contained in your child's patient portal, please contact your local Shriners Children's location to speak with your child's care manager.
For Technical Support
For password reset and other technical assistance, please contact our partner provider, Cerner. They are available 24 hours a day, 7 days a week, at 877-621-8014.
Information in the Patient Portal
The Patient Portal is an easy way to access all of the information related to your child's care at Shriners Children's. When you log in to the portal, you will have access to:
- Appointments, lab results, allergies, vital signs, provider notes and your child's summary of care.
- Request for your child's medical records
- Request new appointments
- Request cancelations/rescheduling
- Communication with your child's care manager
- Educational resources related to any of your child's diagnoses, medications and lab results
- Pay your child's co-pay, deductible and co-insurance
Requesting Medical Records
You can request a copy of your child's medical record from the Patient Portal. To do this, just log in to their portal and review the Request for Medical Record Release form for instructions on how to submit your request.
You can review the video below for detailed steps on how to request medical records through the patient portal.
Communicating with Care Teams in the Portal
Contact the Rehabilitation/Therapy Team
You may communicate with the rehabilitation/therapy team regarding routine issues or questions related to your child’s PT, OT and speech-language pathology services.
Contact the Care Management Team
You may communicate with the care management team regarding routine issues or questions related to your child.
We Understand the Unique Medical Needs of Children
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