Join Us In Celebration of 100 Years of Unstoppable Spirit & Care Learn More
donate icon DONATE

Information for Patients & Families

What to expect when you visit Shriners Children's Lexington
mom and dad holding their children

When your child has a medical condition, you become an expert multi-tasker, caring for them and your family while getting questions answered and arranging for treatments and services. The compassionate staff of Shriners Children's Lexington supports you on that journey, with comprehensive, family-centered information, directions and care options.

Here, you’ll find some of the resources you need, so you can more clearly focus on your child's, and your own, well-being.

During the COVID-19 Pandemic, Your Safety Remains a Top Priority.

Shriners Children's Lexington is open and caring for patients with strict safety measures. We've resumed surgical care for pediatric patients, expanded clinic appointments and are accepting referrals for new patients and consultations.

To protect the health of patients, families and employees, we have adopted new safety measures:

  • Restricting visitors to the facility to one patient, one parent/guardian and one sibling younger than 4 years old for outpatient visits and surgery.
  • Requiring face masks and eye coverings to be worn by staff members when providing direct patient care or when in close contact with a parent/guardian.
  • Screening patients, guests and employees for possible cold and flu-like symptoms and potential exposure to the virus.
  • Requiring face mask or cloth face coverings be worn in the facility. Individuals will be provided mask/covering if they don't have one.
  • Giving a COVID-19 test to all patients 48 hours prior to surgery.
  • Making pre-visit phone calls to continue to educate families on the rules we have in place to help prevent the spread of COVID-19. These calls include arranging for COVID-19 testing prior to surgery, reminder calls made at the time of testing, robocalls for clinic and surgery appointments and day-of screening.
  • Practicing social distancing by requiring everyone to maintain a distance of at least six feet from others.

How can we assist?

We're here to help guide you on the next steps for your child's treatment.
Contact Us
Our experienced staff is available to assist you.
Contact Us
Billing, Insurance & Financial Assistance
We can answer your questions and put your mind at ease. All care and services are provided regardless of a family's ability to pay or insurance status.
Learn More
International Patients
Coming from outside the U.S.? Our knowledgeable staff will help you with the details.
Let Us Help
nurse holding baby

Preparing for Your Visit

Hospitalization can be a stressful time for you and your child. We'll help prepare you for your visit, to make your experience a positive one.

Next Steps

Request an Appointment

Families and caregivers seeking treatment should start by contacting us to schedule an appointment.

Log in to the Patient Portal

Parents and guardians of existing patients can email, request records, schedule appointments and more.

Refer a Patient

Physicians and healthcare providers can contact us with questions about our services and to speak to our physicians.