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Amenities & Services for Parents & Visitors

Families Come First at Shriners Children's Hawaii

Along with exceptional care for your child, we'll take good care of you, too. Be sure to take advantage of our amenities and services.

Transportation Services

Transportation to and from the Daniel K. Inouye Airport is initiated by the child’s primary care physician, who will submit a request to the patient’s insurance provider. From there, insurance will secure your transportation. Upon request, our partner Speedishuttle will transport patients to the hospital.

Shriners Children's Hawai’i may assist with transportation needs in the event you and your child have no other resource for transportation. Contact the care management transportation resource navigator for assistance at 808-951-3669.

For directions on how to get to the hospital, visit the Getting Here page.

Interpretation Services

Our care interpreters allow you to understand all aspects of your child's care and help your child feel comfortable. Learn more about our interpreter services.

Overnight Accommodations

Our on-site family center has 17 rooms for patients and their parent or guardian for extended stays while they recover from surgery. We average 30 to 35 out-of-state patients in the community daily, so our housing provides a cost-effective option. We encourage families to stay with relatives or friends and use the family center as the “placement of last resort.”

If you need more information about offsite overnight options, please contact our care management team at 808-951-3670.

Hospital Dining Room

The hospital dining room is located on the first floor, to the right of the lobby. Our talented food service staff provides a rotating menu of breakfast and lunch options between 6 a.m. and 3 p.m., Monday–Friday. The dining room is closed on weekends and holidays.

All cafeteria items are pre-prepared and individually wrapped for safety and convenience.

Dining services only accept cash. Vending machines are available 24 hours per day.

Learn more about our food options.


You will find an ATM next to the dining room on the first floor.

Internet Access

We offer complimentary Wi-Fi access to hospital visitors. You may log in from your smartphone or tablet. All you need to do is accept the acceptable use acknowledgement when you go to your browser.

Library Services

Schedule time to enjoy a book, periodical or other materials from our hospital library. Located within our first floor lobby, the library is open during hospital hours.

Meditation Room

Our beautiful meditation room on the second floor provides a place where a family can have some quiet time to meditate, pray or just relax.

24-Hour Security

Our security team provides on-site service 24 hours a day. If you have safety concerns or would like a security escort, please call the main phone number, 808-941-4466, and ask for security, or visit the reception desk in the hospital lobby.

Complimentary Parking

Our visitor parking lot is located on the mauka (northeast) side of the hospital. You can access the lot from Punahou Street.

Preparing Your Child for Their Hospital Stay

female patient and staff member

Visiting a hospital can be a stressful time for both you and your child. Here are a few things you can do/keep in mind to help your child feel positive about their upcoming visit.

For younger children:

  • Read stories or watch videos with them about going to the hospital.
  • Encourage doctor play. Allow your child to talk about their thoughts and feelings.
  • Allow your child to help pack. Let them choose a few favorite items to bring to the hospital.
  • Know what is comforting to your child and share those methods with the staff members helping to care for your child.
  • Reassure young children that hospitalization is not a punishment, but a place where children heal.

For teens:

  • Have your teen speak with someone who has had a similar hospitalization.
  • Encourage your teen to maintain contact with family and friends through visits, phone calls, email or snail mail.
  • Have your teen pack for the hospital stay. Remind your teen to include both special and personal items, but please leave valuables at home.

Food Services

staff and patient in cafeteria

Children may need specialized diets, vitamin/mineral supplementation, nutrient-rich snacks, as well as nutrition counseling to maintain a healthy weight and energy balance. Our on-staff registered dietitian (RDN) provides nutritional assessment and a plan of care, including counseling, to patients and caregivers with continued follow-up in the outpatient clinic.

Inpatients can choose their meals from the room service menu or from the selections in the dining room. We have a food service staff of many talents who use their creative abilities to provide exciting encounters with food. The team works with recreational therapy and other departments to create unique presentations for various events such as Halloween, Christmas, May Day, special meetings and other functions.

Where Little Details Add Up to Big Smiles

As a children's hospital, we put extra thought into the design of our facility so that all visitors of any age feel comfortable, relaxed and welcomed. Our lobby houses an 850-gallon saltwater fish tank custom-made so that children of all abilities can find their favorite sea creatures. On our second floor, parents and families can find a moment of calm in our sunlit meditation room. And of course, we have little surprises hidden throughout the hospital for patients to spot during their time with us. Can you find our state fish in the elevator tile mural?
clubfoot patient in waiting room

Play Areas

At Shriners Children's Hawai’i, we make sure to schedule play as part of a child's daily routine. Structured and unstructured activities take place in the hospital each day. Recreational therapists supervise activities that include arts and crafts, adapted sports, local musician performances, pet therapy, special events and games.
patient in wheelchair and staff members on playground

Outdoor Dining

Adjacent to our dining room is a spacious outdoor lanai where you can enjoy your meal with a view. Tables and seating are available either under a shaded breezeway or amid our lush garden of native plant species.
female patient

We're always here for our patients, regardless of a family's ability to pay or insurance status.