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Visiting Us

Visit Shriners Children's Hawaii

When visitors arrive, we're as happy to see them as the children are. Visitors can bring a smile to a patient's face and help them pass the time. But they can do more than that. Feeling supported by family and friends can also help enhance the healing process.

We ask that all guests, visitors and family members join us in creating a positive environment where hope and healing meet.

During the COVID-19 Pandemic, Your Safety Remains a Top Priority.

Shriners Children's Hawaii is open and caring for patients with strict safety measures. We've resumed surgical care for pediatric patients, expanded clinic appointments and are accepting referrals for new patients and consultations.

To protect the health of patients, families and employees, we have adopted new safety measures:

  • Restricting access to the facility. Only one adult is allowed to accompany each patient.
  • Restricting visitors to the facility to one patient and one parent/guardian for outpatient visits and surgery.
  • Restricting visitors to one patient and one parent/guardian at a time for inpatients. ID bands are given to identify two parents/guardians per child who will be allowed to visit at separate times throughout the stay.
  • Requiring face shields and goggles to be worn by staff members when providing direct patient care or when in close contact with a parent/guardian.
  • Screening patients, guests and employees for possible cold and flu-like symptoms and potential exposure to the virus. Temperatures are taken before entering the facility.
  • Requiring face mask or cloth face coverings be worn in the facility. Individuals will be provided mask/covering if they don't have one.
  • Giving a COVID-19 test to all patients 48 hours prior to surgery.
  • Making pre-visit phone calls to continue to educate families on the rules we have in place to help prevent the spread of COVID-19. These calls include arranging for COVID-19 testing prior to surgery, reminder calls made at the time of testing, robocalls for clinic and surgery appointments and day-of screening.
  • Practicing social distancing by requiring everyone to maintain a distance of at least six feet from others.

General Visiting Guidelines

To maintain a family-friendly, healing environment, we ask that all visitors respect the following guidelines:

  • Only one healthy parent or caregiver may accompany a patient to clinic appointments.
  • Two designated visitors may accompany a patient to a scheduled surgery. Surgical visitors must be designated in advance and cannot be changed.
  • All visitors must check in at the reception desk in the lobby where they will record their destination and be given a visitor’s badge.
  • No visitors to the inpatient unit are allowed at this time due to COVID-19 restrictions.
  • Siblings may not visit at this time. We recommend making childcare arrangements prior to the visit.
  • Nursing staff can share any additional infection control measures that may be necessary.
  • Latex (rubber) balloons are not permitted in the building. Patients may receive Mylar balloons. Live plants or cut flowers are not permitted in patient areas since they pose a risk for spreading germs. Non-washable toys and stuffed animals are limited to one per patient.
  • The nursing staff must first approve any food brought in before it can be given to a patient in case they have dietary restrictions.
  • No smoking is permitted on Shriners Children's Honolulu grounds.
  • No photographs of other patients may be taken.
  • Possession and/or use of alcoholic beverages or drugs is not permitted.
  • Aggressive behavior directed toward persons and property is not acceptable.
  • Sleeping in a vehicle that is parked overnight in our parking area or sleeping in any other area of the facility is prohibited.

Wellness Screenings

All patients, family members, first responders and staff members must receive a health screening upon arrival at the facility. Entry is limited to the first floor lobby. Upon arrival, a temperature check will be taken, and a brief questionnaire will be conducted to check for:

  • Fever
  • COVID-19 symptoms
  • Epidemiologic risks

Sleeping Guidelines for Parents

Upon admission to the floor, parents/guardians will receive a green bracelet. Please do not remove, as this will help us identify the designated family members. As space permits, one parent per patient may stay overnight in the patient's room. A bedside sleeper and chair are provided. A parent bathroom/shower and refrigerator also are available for your convenience.

Gifts for Patients

Please limit gifts to small, inexpensive items. Shriners Children's Honolulu is not responsible for lost belongings. For safety reasons, do not bring suckers/lollipops, hard candy, nuts, gum or rubber balloons.


Phones are used by Shriners Children's staff members. Therefore, patient and parent use of phones is limited. We take messages only in emergencies. Please ask which phones may be used for long distance (collect and calling card) calls.

TV, Radios, DVDs

All DVDs brought in for patients use must be age-appropriate for viewing. Check with the charge nurse if there are any questions. Televisions are for patients' viewing and channels selected must be age-appropriate for viewing. Loud music is not allowed. It is preferred that radios have earphones.

Unit Rules

Our rules are posted on the nursing unit to make every patient's stay comfortable, and we enforce these rules for everyone's safety and comfort. The nurses are always available to discuss these issues or answer your questions.

Food Service

Visitors and staff members can dine in the dining room or enjoy the lush garden in the lanai area. We have a food service staff of many talents who use their creative abilities to provide exciting encounters with food.

All cafeteria items are pre-prepared and individually wrapped for safety and convenience.

Due to the COVID-19 pandemic, the following modifications have been made for the safety of our patients, staff members and visitors:

  • All visitors must receive a health screening before entering the cafeteria. Health screenings are given at the front lobby entrance and are mandatory for all visitors and staff members upon arrival.
  • Face masks are required but may be taken off while eating.
  • Up to two people may dine together per table, with the exception of families.

Cafeteria Hours


6 a.m.–3 p.m.

Weekends & Holidays


Meal Service

6 a.m.–10 a.m.

11 a.m.–3 p.m.

Vending machines are available 24 hours per day.

Dining services only accept cash.

Support During Your Time With Us

Learn more about the services and programs Shriner's Children's Hawaii offers our patients and their families