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Information for Patients & Families

What to expect when you visit Shriners Children's Philadelphia
patient wearing leg braces with mother and staff members

When your child has a medical condition, you become an expert multi-tasker, caring for them and your family while getting questions answered and arranging for treatments and services. The compassionate staff of Shriners Children's Philadelphia supports you on that journey, with comprehensive, family-centered information, directions and care options.

Here, you’ll find some of the resources you need, so you can more clearly focus on your child's, and your own, well-being.

How can we assist?


We're here to help guide you on the next steps for your child's treatment.
Contact Us
Our experienced staff is available to assist you.
Contact Us
Billing, Insurance & Financial Assistance
We can answer your questions and put your mind at ease. All care and services are provided regardless of a family's ability to pay or insurance status.
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International Patients
Coming from outside the U.S.? Our knowledgeable staff will help you with the details.
Let Us Help
patient speaking with physician

Preparing for Your Visit

Hospitalization can be a stressful time for you and your child. We'll help prepare you for your visit, to make your experience a positive one.

Next Steps

Request an Appointment

Families and caregivers seeking treatment should start by contacting us to schedule an appointment.

Log in to the Patient Portal

Parents and guardians of existing patients can email, request records, schedule appointments and more.

Refer a Patient

Physicians and healthcare providers can contact us with questions about our services and to speak to our physicians.