Telehealth Appointments

What do I need to connect from home?

Telehealth visits require an internet connection. Most people use cellular data or internet access, but some families may get a better connection using an ethernet cable plugged into their computer.

You can connect with:

• Computer/laptop with camera
• Smartphone with camera
• Tablet with camera

To ensure best connectivity:

• Ensure the latest software updates have been installed on your device.
• Close out any open programs on your device before starting visit.
• Be as close to router as possible for best connection.
• Don’t use a public internet connection.

*Chromebooks cannot be used to connect, as they are not compatible with the telehealth software platform.

What are the benefits of telehealth?

Telehealth brings care closest to where the patient is, allowing Shiners Children’s to care for more kids in more places.

Helping everyone connect easier and more efficiently, telehealth results in less disruption to daily life routines. For example, the patient can remain at school and connect from the school nurse’s office, each of the parents can connect from work, and the provider can connect from their Shriners Children’s location.

With telehealth, no one needs to leave home, school or work for a single appointment, reducing the associated travel costs and overall burden on the patient family.

My child is an international patient. Can we use telehealth?

Telehealth is used for many international patient appointments, including initial screenings and follow-up appointments, to reduce travel burdens and costs.

To learn more, including the protocols in place with Global Patient Service, please discuss with a Shriners Children’s team member.

I have a telehealth appointment scheduled. Now what?