Here is a list of frequently used numbers, as well as contacts for patient referrals, donations, volunteering, and more. We appreciate your call or email.
There are two ways to request a first-time appointment:
1.- Dial (55) 54247850 to Social Work using the extensions: 1503, 1508, 1509, 1510-1515 from Monday to Friday, 8am-1pm. Please be patient when trying to reach us, as we receive many calls daily, so communication may take a while.
2.- Send an email to: Lponce@shrinenet.org. The email response time is three business days. Don't forget to check junk mail or spam, because sometimes the answer will go there.
If you already have a registration number and card, and you have questions about your next visit, or want to reschedule or cancel an appointment, you should contact External Visits at (55) 54247850 at the extensions: 1405, 1406 and 1408 from Monday to Friday, 8 a.m.-3 p.m.
Virtual visit (Fast Track)
For questions about your virtual visit, you can contact 55 54247850 ext. 1420.
Admissions to surgery
If you have any questions about your child's surgery appointment, please contact (55) 5424-7850, option 2, from the menu or dial the extensions 1405, 1406 and 1408, External Visits.
For questions about your physical therapy appointment, contact (55) 54247850 ext. 1101
Referral and transfer for patients
To refer or transfer a patient, please contact the Department of Social Work at (55) 5424-7850, option 3, of the menu or at extensions 1503, 1508, 1509-1515 to receive the corresponding information.
Medical history summary
If you need a patient's medical history summary, you should contact Social Work to request it at (55) 54247850 ext. 1503, 1508, 1509-1515 from Monday to Friday, 8 am-2 pm.
Visits and tours in the hospital
Please call 55 54247850 ext. 1002 or write to: email@example.com
Media and Public Relations
(55) 54247850 ext. 1002 | E-mail: firstname.lastname@example.org
Volunteering and Donations
e-mail: email@example.com | (55) 54247850 ext. 1002
Information on Pediatric Orthopedic Subspecialty
(55)54247850 ext. 3437
We are here to support our patients, no matter their family’s ability to pay or Social Security status
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