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Visiting Us

Visit Shriners Children's Southern California

At Shriners Children's Southern California the health and safety of our patients, families, volunteers and staff is our top priority. With the evolving situation regarding COVID-19, we are closely monitoring updates and alerts from the local health departments and the Centers for Disease Control and Prevention (CDC). We are actively following their recommendations to ensure our facilities remain safe places for you, your child and others to receive care at our facility.

We ask that all guests, visitors and family members join us in creating a positive environment where hope and healing meet. Here are our visitor guidelines and policies. Please call the medical center main number if you have any questions: 626-389-9300.

During the COVID-19 Pandemic, Your Safety Remains a Top Priority

Shriners Children's Southern California is open and caring for patients with strict safety measures. We are offering surgical care for pediatric patients as well as clinic and rehabilitation appointments in person and virtually through telehealth. We are accepting referrals for new patients and consultations.

To protect the health of patients, families and employees, we have adopted new safety measures:

  • One parent or guardian may accompany the patient.
  • No siblings are permitted to accompany the patient. Do not bring other children to outpatient or rehabilitation appointments for your child.
  • Requiring face shields and goggles to be worn by staff members when providing direct patient care or when in close contact with a parent/guardian.
  • Screening all patients, guests and employees for possible cold and flu-like symptoms and potential exposure to the virus.
  • Requiring face masks to be worn in the facility. Individuals will be provided mask/covering if they don't have one.
  • Giving a COVID-19 test to the patient 48 hours prior to surgery.
  • Requiring that people who have been ill with fever, cough, sore throat, runny nose or difficulty breathing or who have been in contact with anyone with those symptoms use a telehealth visit instead or reschedule their appointment.
  • Practicing social distancing by requiring everyone to maintain a distance of at least 6 feet from others.
  • Sanitizing high-touch areas multiple times a day.

Surgical Admissions

  • Day of surgery: We understand that surgery is a stressful event for patients and families, and want to allow support the day of surgery. Therefore, one adult is permitted to stay with the patient.

General Visiting Guidelines

To maintain a family-friendly, healing environment, we ask that all visitors respect the following guidelines:

  • One parent or guardian may accompany the patient.
  • All visitors must check in at the reception desk in the lobby for safety screening.
  • Visitors should obtain a visitor's pass, available at the main lobby reception desk. The pass must be displayed at all times.
  • Visitors must respect unit activities and leave the unit if requested by nursing personnel.
  • Face masks must be worn at all times.
  • No smoking is permitted on Shriners Children's grounds.


Virtual Tour: Shriners Children's Southern California

Keeping our patients, families, team members and community safe is our top priority. Watch this virtual tour video with your kids to see what you can expect next time you come to Shriners Children's Southern California. Music:
View Transcript

Virtual Tour. We are here for you, providing safe care.

We are welcoming all patients by appointment only.

Physical spaces and waiting rooms have been redesigned to limit interactions and keep patients at least 6 feet apart.

Physical distancing directional signage helps direct the flow of traffic.

There is a limit of four individuals per elevator use.

Rehabilitation appointments outside for safe distancing.

Telehealth is available as one of the treatment options to help us to comply with public health directives and decrease potential risk.

Common areas and patient rooms are cleaned multiple times per day and between each patient.

Frequent handwashing is important for all patients and employees.

Once visitors pass through the wellness screening and receive a sticker with the day’s date, they may proceed to patient check in at the security desk.

Extra barriers are installed as part of the safety precautions.

Once patients complete the wellness screening and receive a sticker with the day’s date, they proceed to check in at the security desk.

Floor decals serve as a reminder to practice safe physical distancing.

FOR YOUR SAFETY. Patients may be accompanied by ONE adult during their visit to the medical center.


All patients and employees must proceed to the COVID-19 Screening Area located on the first floor.


909 S. Fair Oaks Avenue

Pasadena, CA 91105


For more information visit

Patient referral: 888-486-KIDS

Support During Your Time With Us

Learn more about the services and programs Shriners Children's Southern California offers our patients and their families