Visiting Us

Visit Shriners Children's Portland

When visitors arrive, we're as happy to see them as the children are. Visitors can bring a smile to a patient's face and help them pass the time. But they can do more than that. Feeling supported by family and friends can also help enhance the healing process.

We ask that all guests, visitors and family members join us in creating a positive environment where hope and healing meet.

During the COVID-19 Pandemic, Your Safety Remains a Top Priority

Shriners Children's Portland is open and caring for patients with strict safety measures. We've resumed surgical care for pediatric patients and are accepting referrals for new patients and consultations.

To protect the health of patients, families and employees, we have adopted new safety measures:

• Restricting access to the facility. Only one adult is allowed to accompany each patient for outpatient visits, which includes outpatient clinic appointments, motion analysis center studies, and more.
• Restricting visitors to one patient and two parents/guardians at a time for inpatients. An ID band is given to the family of each child who is staying overnight in our inpatient unit. This helps us identify those who are permitted to visit throughout the duration of their child’s stay.
• Requiring face shields and goggles to be worn by staff members when providing direct patient care or when in close contact with a parent/guardian.
• Screening patients, guests and employees for possible cold and flu-like symptoms and potential exposure to the virus. Temperatures are taken before entering the facility.
• Requiring face masks be worn in the facility. Individuals will be provided with a face mask if they don't already have one.
• Giving a COVID-19 test to all patients 48 hours prior to surgery.
• Making pre-visit phone calls to continue to educate families on the rules we have in place to help prevent the spread of COVID-19. These calls include arranging for COVID-19 testing prior to surgery, reminder calls made at the time of testing, robocalls for clinic and surgery appointments and day-of screening.
• Practicing social distancing by requiring everyone to maintain a distance of at least six feet from others.

General Visiting Guidelines

To maintain a family-friendly, healing environment, we ask that all visitors respect the following guidelines:

• Patients visiting for outpatient appointments may be accompanied by one parent/guardian.
• In accordance with Oregon’s Support Person Law (SB 1606), patients with disabilities who are undergoing surgery or staying in our inpatient unit may designate at least three support people to provide assistance and help with the patient’s care. Two of these support people may be with the patient at all times during their stay.
• Preferably, one parent/guardian may stay in the room with inpatients 24 hours a day. Though, two parents/guardians are permitted if needed.
• Visitors may visit between 8 a.m. and 8 p.m.
• Due to COVID-19 restrictions, visitors under the age of 18 are not permitted to visit patients at the hospital.
• An ID band is given to the family of each child who is staying overnight in our inpatient unit. This helps us identify those who are permitted to visit throughout the duration of their child’s stay.
• Guests must wear visitor badges at all times while inside the facility.
• Latex balloons are not allowed in the building. Mylar balloons are welcome.

Food Services

Our cafeteria on the second floor serves breakfast, lunch and dinner every day and is open to our patients and families.

We strive to provide various options for meals, snacks and beverages to our patients, families and visitors. Our cafeteria staff works with registered dietitians to prepare a menu that includes wholesome, nourishing and well-balanced foods vital to treatment and recovery.

Please make us aware of any food allergies or sensitivities that you, a family member or guest have so we can safely serve you.

Café Hours

Monday–Friday

7 a.m. – 6 p.m.

Weekends

8 a.m. – 4 p.m.

Meal Service

Monday–Friday

Breakfast
7 a.m. – 9:30 a.m.

Hot Lunch
11 a.m. – 1:30 p.m.

Soup, Salad & Sandwich Bar
11 a.m. – 1:30 p.m.

Dinner
5 p.m – 6 p.m.

Inpatient Meals

Inpatient meals are provided room-service style, allowing you/your child to make personal selections.

Room service is available 7 a.m. to 5:45 p.m. Monday through Friday, and 7:30 a.m. to 4:30 p.m. Saturday and Sunday (*hours may vary; our staff will ensure times are communicated in advance).

If your child has special dietary needs, please ask to speak with our registered dietitian.

Coffee and Tea

We make excellent espresso drinks for reasonable prices at the Shrine Grind, located in the cafeteria.

Drip coffee and tea are available to you at no cost; however, donations are accepted.

Payment

Our cafeteria currently accepts cash, check and credit/debit card payments. If your length of stay is extended, you may also purchase a food service debit card. Ask any cafeteria staff member for details.

Other Food Service Options

Shriners Children's Portland is adjacent to Oregon Health & Sciences University (OHSU). OHSU has several food and beverage options, including Starbucks and several cafeterias. You can find information about OHSU's food offerings on its website or by inquiring at the nurses' station in the inpatient unit.

The OHSU Farmers Market runs on Tuesdays, June through September.

Vending machines are available on the second floor in the dining room area, offering a variety of options.