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Amenities & Services for Patients and Families

At Shriners Children's Chicago, Families and Patients are Our Focus


There is an ATM located in the hospital’s main lobby.

Carmelo's Café

The cafeteria is located on the lower level and serves breakfast, lunch and dinner everyday. Learn more about our food options.

Internet Access & Computer Use

You can access the internet through the Patient and Family Access Network (PFA). Just ask a staff member how to login from your phone or personal computer. There are computers available for internet access in the Patient Activity Mall.

Interpretation Services

Our caring interpreters allow you to understand all aspects of your child’s care and help your child feel more comfortable. We have Spanish interpreters on-site and use on-demand interpreters in-person or in video chats for Spanish and Polish, as well as other languages. Learn more about our interpreter services.

Spanish Interpreter Telephone Line for Patients by Stratus Audio

Please dial 800-320-6741. An interpreter will pick up the phone and will connect you with a hospital operator.

Ask the operator to connect you with a specific department or staff member. The interpreter will stay on the line with you to do the interpretation.

If you are calling to make an appointment, have the patient’s full name and date of birth at hand.

Overnight Accommodations

Should you need to stay near our hospital or have a child staying overnight in the hospital, we have care managers to assist you with arrangements. We realize your presence during your child’s stay at the hospital is very reassuring, so we encourage one parent or guardian to stay at the bedside. We provide a single bed, bed linens and shower facilities for the parent who  is staying.

See our visitor changes during COVID-19.

For other family members who would like to stay close to the hospital, a number of local overnight options are listed below. If you need more information, please contact your child’s care manager by calling the hospital at 773-622-5400 or use the patient portal.

Contact each location directly with questions related to pricing.

Guest Houses

Guest houses are for families receiving medical care, with a referral from Shriners Children's Chicago. Contact our resource navigator at 773-622-5400 for a referral.

Ronald McDonald House
1 Airmail Road
Hines, IL 60141


Offering a "Shriners Rate" discount. Ask about the discount on the available room rate when booking.

Comfort Suites
4200 North River Road
Schiller Park, IL

Hampton Inn
3939 North Mannheim
Schiller Park, IL

Spring Hill Suites Marriott
8101 Higgins Road
Chicago, IL

Four Points Sheraton
10249 Irving Park Road
Schiller Park, IL

Holiday Inn Chicago O’Hare
5615 Cumberland Avenue
Chicago, IL


All incoming mail for patients should be sent to:

Shriners Children's Chicago
2211 N. Oak Park Ave.
Chicago, IL 60707

Outgoing mail can be sent using the mailbox located at the entrance of the hospital. Arrangements can be made through the nursing/materials management department for mailing larger packages. All shipping costs are the responsibility of the parent/patient. Mail received after a patient is discharged will be forwarded to the home address of the patient.


Parking is available during appointments and hospital stays at no charge in the visitor parking lot in front of our hospital.

Play Areas

Our play areas include the Ballreich patient activity mall, an outdoor accessible playground and an inpatient playroom. We also have a Teen Lounge with video gaming and board games.


Our Patient Activity Mall features a wheelchair-friendly basketball court, bags, air hockey, and other games. Our hospital backyard has a walking track, water features and sensory gardens with seating available to help parents and guardians coping with a hospital stay.


The main number to Shriners Children's Chicago is 773-622-5400.

Telephones are available in each patient room. These phones are restricted to incoming calls only. For the comfort of other patients, we request that all calls are made before 8 p.m. An exception may be made for calls outside the United States due to time zone differences. Charges for all calls made by patients/parents are the responsibility of the patient/parent.

Cell phone use may be restricted in patient care areas.


The security team provides on-site service 24 hours a day. If you have safety concerns or would like a security escort to your vehicle, please call

773-622-5400 and ask for security. Press “0” or visit the main desk in the hospital lobby if you need help while in the hospital building.

We Understand the Unique Medical Needs of Children

We provide vital, pioneering treatment from birth to age 18. Here, children have the opportunity to be evaluated and treated by doctors recognized as the best by their peers.