Join Us In Celebration of 100 Years of Unstoppable Spirit & Care Learn More
donate icon DONATE

Information for Patients & Families

What to expect when you visit Shriners Children's Twin Cities
two female patients wearing costumes

When your child has a medical condition, you become an expert multi-tasker, caring for them and your family while getting questions answered and arranging for treatments and services. The compassionate staff of Shriners Children's Twin Cities supports you on that journey, with comprehensive, family-centered information, directions and care options.

Here, you’ll find some of the resources you need, so you can more clearly focus on your child's, and your own, well-being.

During the COVID-19 Pandemic, Your Safety Remains a Top Priority.

Shriners Children's Twin Cities is open and caring for patients with strict safety measures. We've resumed surgical care for pediatric patients, expanded clinic appointments and are accepting referrals for new patients and consultations.

To protect the health of patients, families and employees, we have adopted new safety measures:

  • Restricting visitors to the facility to one patient and one parent/guardian for outpatient visits and surgery.
  • Requiring face masks to be worn by staff members when providing direct patient care or when in close contact with a parent/guardian.
  • Screening patients, guests and employees for possible cold and flu-like symptoms and potential exposure to the virus. Temperatures are taken before entering the facility.
  • Requiring face mask or cloth face coverings be worn in the facility. Individuals will be provided mask/covering if they don't have one.
  • Giving a COVID-19 test to all patients 72 hours prior to surgery.
  • Educating families on the rules we have in place to help prevent the spread of COVID-19 through mailed messages and conversations when scheduling appointments.
  • Practicing social distancing by requiring everyone to maintain a distance of at least six feet from others.

How can we assist?


We're here to help guide you on the next steps for your child's treatment.
Contact Us
Our experienced staff is available to assist you.
Contact Us
Billing, Insurance & Financial Assistance
We can answer your questions and put your mind at ease. All care and services are provided regardless of a family's ability to pay or insurance status.
Learn More
Patient Portal
Manage your child's care in one convenient portal.
Log In to the Patient Portal
patient and mom sitting on bench outside

Preparing for Your Visit

It can be a stressful time for you and your child when they have a medical condition or an injury. We'll help prepare you for your visit to make your experience a positive one.

Next Steps

Request an Appointment

Families and caregivers seeking treatment should start by contacting us to schedule an appointment.

Log in to the Patient Portal

Parents and guardians of existing patients can email, request records, schedule appointments and more.

Refer a Patient

Physicians and healthcare providers can contact us with questions about our services and to speak to our physicians.