Patient Services

A young boy doing physical therapy with a trainer

At Shriners Hospital for Children – Northern California professionals work in partnership to ensure that patients benefit from the finest pediatric care. The hospital houses a clinic, traditional inpatient services, and professional support services in one facility. Patients benefit from the collaborative approach to care fostered by the ability of physicians, nurses, therapists, dietitians, orthotists, and other professionals to work side-by-side. Having doctors and specialists housed in one facility is an added convenience for patients and parents.

Ambulatory Clinic: Most patients begin their Shriners Hospital journey here with an evaluation by a Shriners Hospital doctor. During the clinic appointment, Shrine surgeons and specialists discuss the course of care with patients and parents. The clinic also is the place where patients return for follow-up appointments and post-surgical evaluations after hospital discharge. More than 22,000 children visit the Ambulatory Clinic each year.

Care Coordination: Licensed social workers assist families and children with personal issues, providing emotional support to child and family, coordinating discharge arrangements and linking the family with resources in their community.

Case Management: Registered nurse case managers serve as advocates for our patients, helping them navigate as they plan inpatient and post-hospital care. Case managers function as a liaison between physicians, patients and families.

Child Life: Certified child life specialists work with patients to help normalize the hospital experience through distraction, play and other techniques.

Radiology and EOS Imaging: The diagnostic imaging lab performs x-rays and other imaging services to assist doctors in diagnosing and treating patients. Shriners Hospital diagnostic imaging specialists also perform imaging services for surgeons working in the operating rooms.

Staying on the cutting-edge of quality medical care, Shriners Hospitals for Children — Northern California employs the use of the EOS 3D imaging system. This X-ray system gives orthopaedic surgeons an unprecedented three-dimensional view of their patients’ bone structure while significantly reducing the child’s exposure to radiation.

Click here to learn more about the EOS imaging system features and benefits.

Intensive Care Unit (ICU): Doctors and nurses specially trained in pediatric critical care treat children with severe burn injuries and other complex medical needs in the ICU.

Intensive Outpatient Program: The doctor may decide that your child’s ongoing care does not require hospitalization but does need Intensive Outpatient Treatment provided by Shriners Hospital. Your nurse or social worker can help you arrange lodging near the hospital for you and your child during Intensive Outpatient Treatment.

Medical Surgical Unit: Children who require overnight care after a surgical procedure or accidental injury receive overnight care here.

Motion Analysis: In the sophisticated, high-tech movement analysis center, high-tech equipment is used to measure how a patient walks using video documentation, 3-D motion analysis, and muscle-timing information. Orthopaedic surgeons compare the results with normal data to help and treat patients.

Nursing: The nursing team advocates for the child and family and provides direct patient care. Nurses provide patient and family education, taking into consideration the patient’s developmental level. Nurses work with the entire care team to coordinate patient education, discharge planning, team coordination and case management.

Nutritional Care: Dietitians work to support growth and development and improve a child’s general health status.

Occupational Therapy: Occupational therapists help children become as independent as possible with daily activities such as dressing, feeding and transferring positions. Therapists work with children to help them become independent at home and in the community.

Orthotics & Prosthetics: With more than 175 years of combined experience, the Pediatric Orthotic and Prosthetic Specialists (POPS) at Shriners Hospitals for Children – Northern California design braces, artificial arms and legs, and adaptive devices that give children the ability to play sports, play the violin, dance and more. A visit to POPS is about more than measurements and mechanics. It’s about sharing hopes and dreams, and providing information that allows the technicians to return to the lab and design the perfect fit.

Physical Therapy: Patients participate in a comprehensive physical therapy program that is individualized for each child. Therapy may include wheelchair skills, gait training, group exercise classes, lower extremity stretching and equipment evaluation.

Social Services/Care Coordination: Licensed social workers assist families and children with personal issues, providing emotional support to child and family, coordinating discharge arrangements and linking the family with resources in their community.

Surgical Care: Internationally noted physicians provide surgical care to children with severe burns, complex orthopaedic needs, hand disorders, scoliosis, chest wall malformations, gastro-intestinal disease and more. The hospital’s five state-of-the-art operating rooms are specially designed to support needs of children undergoing complex surgical interventions.

Therapeutic Recreation: Therapeutic Recreation specialists help children to develop and use leisure in ways that enhance health, independence, and well being. Patients are able to access recreation and play opportunities for their enjoyment while in the hospital.


Patient Transportation

If your child is being admitted to Shriners Hospital for Children – Northern California, your doctor will determine the best method of transport. If you have any questions regarding transport, please ask your doctor.


Fast Track Video Visits Now Available

A doctor having a video appointment with a patient

Schedule a virtual appointment with your Shriners Hospitals for Children—Northern California provider

Access to care at Shriners Hospitals for Children—Northern California just got even easier! We have expanded our care model by launching a Fast Track Video Visits (FTVV) program to ensure continuity of care during and beyond the COVID-19 pandemic. The new program is dedicated to providing specialized care to established and new patients from the comfort of their own homes and gives patients the ability to see their doctors.