Shriner's Children's in Ohio has tremendously helped my family. Without them, he wouldn't be here at all. We couldn't have made it without Shriners.
I came here 21 years ago and I fell in love with this place because I immediately got a sense of family from the staff. The wraparound care that we provide is not just for the patient, it is also for the family. So we're a family focused center of care.
To come into the Shriner systems mean that we have someone here that we love and we're going to get to know not only them but their family. And we'll give them world class care. Our model's really a special relationship, not only with our clinical staff and our patients, but it's that unnamed donor that's standing in the background there that's never seen or many times not identified who really helps us to pull this mission through.
We've had 100 year history of raising money to help kids, so it puts us in an awesome position to be able to do what is best for the child. And that's a pretty great thing to put in place.
They have supported us in every which way possible. Anything I've ever asked of them, they've been right there. Now, they just continually give us more and more opportunities for him to have new adventures and experiences that he never would've experienced. And they make these kids feel comfortable and anything that they want to do, any type of person they want to be, they're right there behind them helping them out and getting them to be the best people they can be.
What's unique about our facility at this time is we are one of the first to become a hospital within a hospital in the Shrine system. And we treat a variety of disease processes going from acute burn and their management, but also with people who have congenital plastic needs for reconstructions. No matter how big or small your burn is, it's important to us to manage and help you get through that trauma of that. No burn is too small for us.
With our system, we're really able to take care of the kid for the length of time that our doctors, and our specialists, and our nurses, and our therapists feel that the kid needs to be here.
It is our dedicated staff that are only taking care of burns or plastic surgery patients. It's all we do every day, so we have an expertise in it.
We didn't expect to have such amazing nurses and doctors. But when we found Shriners and how you guys treated us as a family, it just was life changing. And how we can depend on you guys it's truly life changing, not only for her but for all of us.
We are the experts in burn care. We are the experts in the plastic surgeries that we do in cleft lip and palate and the cranial facial, and we want to make sure that they come see us first.
But we're actually able to bring in people who have very rare situations and still be able to provide them excellent service.
The Shriners, many people think of traditionally as being kind of a burn hospital and then some orthopedic hospitals. But for 30 plus years, the Cincinnati and now the Ohio location has focused heavily on cleft lip and palate, jaw surgeries, kind of the pediatric plastic surgery and cranial facial surgery diagnoses. Raquel is a great example of that, and what she had was much more complex version of a clefting condition. But she was an otherwise healthy kid. She was starving to death because nobody knew how to feed her.
In the Shrine you're able to walk in and to look at what needs to be accomplished and you know that the team will do their best and make that happen. To be able to never have to think about anything else except for what's at the best interest of the patient is very valuable.
And our doctors are the ones that do the treatments, and our doctors are the ones that say when it's time to go home or not go home or this is what they need going forward. No one else does that. There is no insurance company that does that. That's the basis of what Shriners is all about. We take care of our kids. I wouldn't stack up our results with anywhere in the world. We help people, this is all we do.
There was a fire in James' parents apartment. It turned out to be a five alarm fire. James was at that point taken by ambulance to Shriners Hospital, the staff and the crew at Shriners jumped in immediately. The care that was given to James was beyond description. It's a miracle what they do and they jump in when everyone else is afraid to dip their toes in the water, they jump in head first.
I would always think if I could just show you the future, that there is a light at this end of this tunnel.
Being able to provide that specialized care that they need and deserve is really the heart and soul of what we're about.
What we find is meeting families where they are, making sure their basic needs are taken care of, and just making sure that they're comfortable so that they know that we are treating their child just like we would treat our child.
It's really every single person that they encounter makes them feel special and it's a scary thing. So for them to at least feel a little bit more at home, a little more safe with us, then I think that really translates to a better outcome. And it's not just the technical surgical outcome, it's the overall outcome for the patients and their families.
I just think they'll get the best care that's available and they'll come out of it feeling like they're part of a family.
Shriners is a warm, welcoming place. You don't feel like you're going to the hospital.
What is important is to get the child the care that child needs.
Then you can see what we're left with, which is a happy girl who's I think going to grow up and have a normal life. I think you just see it in the quality of the results and the compassion, and how everybody just works as a team and how the families of feel that. And I think pretty much everybody goes away happy.
Shriners is a miracle for me, this doctor. All the people here, it's a big miracle for us.