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Shriners Hospital Mexico Received the Ganey Guardian of Excellence Award

It is the Second Consecutive Year in which the Hospital Receives Said Distinction in the Patient Experience Category.

Press Ganey has named the Shriners Hospital for Children Mexico as the winner of the Guardian Excellence Award® 2020 in the Patient Experience category for the second consecutive year. This award recognizes the best performing health organizations with the best performance, and that have achieved a 95th percentile or higher for their performance.

Awarded annually, the Ganey Guardian of Excellence Award is a symbol of recognition for achievement in healthcare, aimed at clients who consistently performed 5% higher than other Press Ganey clients over the course of a year.

The commitment to achieve a pleasant, comfortable and, above all, quality and safe stay for the patients and their family during the hospitalization process, is part of each member of the interdisciplinary team: doctors, nurses, social workers, therapists, psychologists, orthotists, teachers, general services and administrative staff, who work together for this purpose.

Without doubt, the training and continuous education of the staff, equipment innovation, facility maintenance and attitude of each one that makes up this team favors a better experience for the patient and their family.

According to Dr. Mariano González, General Manager of the Shriners Hospital for Children Mexico, the award represents an important recognition of the industry in measuring, understanding and improving the delivery of care. “This important achievement is undoubtedly a reflection of the effort of each one of our employees, who constantly ensure that the experience of those that deposit trust in us is memorable, always focusing on the quality and safety in the service we provide ”, he said.

About Press Ganey

Press Ganey pioneered the movement to improve healthcare performance 35 years ago. Today, Press Ganey offers an integrated set of solutions that enable business transformation throughout the patient’s journey. Delivered through a state-of-the-art digital platform built on a foundation of data security, Press Ganey's solutions address safety, clinical excellence, patient experience and workforce engagement.

The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve safety, quality and the overall experience of care.