donate icon DONATE

New COVID-19 Screening Protocol and Updated Policies at the Springfield Shriners Hospital

Due to the ongoing concerns surrounding COVID-19, Shriners Hospitals for Children — Springfield has taken action to help protect our patients, staff and the community from the spread of the virus.

Beginning in March, based on guidance from state and federal governments and the CDC, we postponed non-essential surgeries, procedures and appointments through June 1, 2020. We are now in the process of slowly restoring our clinical services, and are contacting patients whose care was deferred. Appointments are being scheduled to allow for appropriate social distancing between patients and minimize the number of people in the building at one time. Any patient or family member with questions should call 413-787-2088.

We have implemented a change to our visitor policy. Until further notice, each patient will be permitted no more than two (2) visitors on the inpatient unit at one time. We strongly recommend that family members over the age of 65 not accompany or visit patients at this time. Identical limitations apply for patients being seen in our outpatient clinical areas, including outpatient clinics, prosthetics and orthotics (POPS) and rehabilitation services (PT/OT).

To further minimize points of potential exposure, non-essential traffic into the building will not be permitted. This includes volunteers, students, on-site events and activities, meeting space and cafeteria usage by patients and visitors, sales calls and tours.

Upon arrival, all patients, visitors and staff will have their temperature taken, in addition to answering the following screening questions:

  • Are you experiencing any of the following symptoms? Fever, cough, shortness of breath/difficulty breathing, chills, muscle pain, sore throat, new loss of taste or smell?
  • Have you, or someone you have had close contact with, traveled within the last two weeks?

Positive responses to any of these questions will lead to a deeper assessment by Springfield Shriners Hospital nursing staff and may result in the rescheduling of an individual’s appointment.

All individuals entering the hospital are also required to wear a mask, including patients, family members, vendors and staff. People are welcome to wear their own mask or one will be provided for you at the screening area. Children under age 2 will not be required to wear a mask.

For more information, watch the short video below on what to expect when you come to the hospital for an appointment.

Thank you for your understanding and cooperation. We will continue to monitor the latest medical information and recommendations from public health agencies and will provide the safest high quality care for our patients and their families.

covid banner

Next Steps

Share Your Story

Our patients and families are at the heart of everything we do at Shriners Children's. We invite you to share how the team at Shriners Children's has helped your child.

Give to Shriners Children's

Through the generosity of donors like you, we've helped over one million children lead more fulfilling lives, regardless of their families' ability to pay.

Contact Us

Have a question or request? Need to make an appointment? We're here for you.