Shriners Hospitals for Children — Northern California received the 2020 Press Ganey Pinnacle of Excellence Award for Patient Experience and the 2020 Press Ganey Guardian of Excellence Award for Patient Experience. Press Ganey is a leader in health care performance improvement and measurement. The accolades reflect patient-satisfaction survey results in the 95th percentile for ambulatory surgery, inpatient pediatric services and outpatient services. The awards are evidence of the hospital’s top-performing and consistent patient-centric care and services.
“I applaud the entire hospital staff for their leadership in sustaining and advancing the quality of patient care and experience over the years,” said Shriners Hospitals for Children — Northern California administrator and CEO Margaret Bryan. “These awards are nationally recognized symbols of achievement in health care.”
Press Ganey evaluates data collected from surveys taken by patient families after a patient’s appointment for ambulatory surgery, inpatient pediatric and outpatient services. The survey results indicated top marks for an excellent patient experience at Shriners Hospitals for Children — Northern California.
Survey questions used to determine patient experience included:
- Ease with scheduling appointments
- Comfort in waiting areas
- Friendliness of staff
- Concern for privacy and safety
- Respect doctors showed for questions
- Doctors communication
- Helpfulness of doctors and front desk personnel
- Respect for knowledge of child
- Instructions for home care services
- Speed of discharge process
- Overall cheerfulness of hospital
The Northern California Shriners Hospital scored in the top five percent for all categories on the survey used to gauge the level of excellence for patient experience at hospitals.
The Guardian of Excellence Award recognizes the hard-earned 95th percentile ranking in patient experience for 2019, and the 2020 Pinnacle of Excellence Award recognizes Shriners Hospital for Children — Northern California for achieving that same ranking for the third consecutive year in a row.
“Shriners Hospitals for Children – Northern California is proud of our long history of improving the lives of children,” said director of clinical services Allan “AJ” Johnson. “These awards reflect the daily commitment and dedication of every employee to provide an exceptional experience for kids and their families.”
Press Ganey award recipients are chosen based on benchmarked data comparing health care providers across the nation. The organization is in its 35th year of operation and is dedicated to supporting health care providers in understanding and improving care delivery across the entire continuum. They are a strategic business partner to over 41,000 health care facilities and lead the industry in helping clients transform the care experience and create continuous, sustainable improvement.